Return Policy

All items must be returned in their original condition – clean (please pay attention to makeup or deodorant traces), unworn and with all tags attached – together with the returns form and the original package (pink box and brown box).

Returns that do not meet our policy will not be refunded.

You have 14 days from when you receive your order to return your purchase for a refund if you’re not happy. Please note that no returns will be accepted after the 14 days free return window.

LSP monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. 

Returns are always free for customers in the European Union, the United States and Canada. Other countries can still benefit of our easy shipping services for returns at the following price:

EUROPE

  • Free returns from Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary.  
  • €19 for returns from Guernsey, Jersey, Lichtenstein, Norway, Switzerland, Albania and the Canary Islands.
  • €40 for returns from Guadeloupe.

ASIA

  • €40 for returns from Saudi Arabia and Qatar.  
  • €35 for returns from UAE, Japan, Hong Kong, Kuwait, Singapore, Bahrain and the Philippines.  
  • €55 for returns from Israel and Lebanon.  

OCEANIA

  • €40 for returns from Australia and New Zealand.  

The cost of a return is automatically deducted from your refund.

Please note that all duties, taxes and shipping fees are paid by the customer and are non-refundable.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. Our returns are always free, but we ask that you keep them to a minimum so that we, together, can reduce the environmental impact caused by unnecessary freights.

How to Return Your Shipment

  • Make sure that the items you want to return meet the quality requirements specified in this policy.
  • Attach some photos if your product is damaged or defective and choose the reason why you are requesting a return.
  • Choose your preferred refund type.
  • Send the return request.
    Please note that it may take up to 2 business days for our team to provide you with a status update regarding your return request.
  • If your request is accepted, carefully place the items in their original packaging and apply the shipping label you have received via email on the box.
    Please note that if you are returning a package from outside the European Union, you will also have to place the invoice for your order inside the box.
  • Drop off the package at your nearest DHL drop-off point. For a list of drop-off points, visit this link.
  • Once your package is received, the products will pass through our quality check process.
    Please note that his operation can take up to 3 business days.
    If the return matches our criteria, you will receive a notification and your refund will be processed. 

Getting a Refund

The refund will be made within 10 working days upon reception of the return and if all the conditions mentioned in the return procedure are met. Please note that due to the current situation, refund processes might be affected by delays.

During the return process you can decide if you prefer to receive the refund on your original payment method or receive store credit, that can be used to purchase other items on our website.

Once your refund has been issued, it might take up to 10 business days for you to see it in your statement. The length of this process varies depending on the chosen refund method.

Please be aware that any orders purchased with online gift cards will automatically be refunded as store credit.

If you have questions about your order or need further assistance, please contact us at the following email address: bonjour@lasemaineparis.com. Our customer service team will be happy to help from Monday through Friday at the following times: 9.00 am - 17.30 pm.  

Exchanges

We don’t offer an exchange service through our website www.lasemaineparis.com. To order your items in a new size, style or color, we kindly ask you to proceed with the return and place a new order.