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La Semaine Paris

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Payments

Shipping & Returns

Products

La Semaine Paris

What is La Semaine Paris?

La Semaine Paris is not about fashion, it is about women. Our mission is to make the finest products available at the right price, empowering our filles around the world and making them feel at their best every day of the week.
We produce limited edition capsules, available for a limited time and with no restock.
Thanks to our direct-to-consumer approach we will always deliver great quality at a fair price.
We are always here to support our girls and to provide you with the best shopping experience.

Do you have a physical store or do you only sell online?

La Semaine Paris is an online platform only. We don’t have a physical point of sale for now, but we don’t exclude that we could have one soon! Follow us and be the first to know when this will happen.

Why should I trust La Semaine Paris?

In creating La Semaine Paris, we’ve challenged every design and industry rule to offer our clients direct access to premium quality pieces. It involves passion, care and emotion from all of us at La Semaine Paris, from our suppliers to our CEO, for whom La Semaine Paris is not a job but a passion shared with their whole heart. As far as the crafting processes are concerned, our makers’ processes work together with precise technological tools, managed with professionalism and care in order to guarantee the optimal success of the final result.

Orders

Is it safe to order from La Semaine Paris?

You can be assured that shopping at La Semaine Paris is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.       

How do I know you have received my order?

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox - so hold tight! Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you.

Can I change or delete my online order?

Unfortunately our website does not currently allow you to change or cancel anything yourself – please write us an email at bonjour@lasemaineparis.com, specifying your order number, and we'll do our best to help you.

Payments

Which payment methods do you accept?

We accept any credit or debit card on the Visa and MasterCard circuits, as well as American Express, Discover and PayPal.

Are payment secure?

Our payment processor is certified Level 1 PCI DSS, which guarantees the safety of payments made on our website.

Shipping & Returns

What shipping methods do you offer and what countries do you deliver to?

You can find more information about the countries we deliver to here.

Do I have to pay customs fees on my order?

Any customs fees are applied at the discretion of the carrier and according to local laws. All customs fees must be payed by the customer and will not be covered by La Semaine Paris. For more accurate information, we suggest getting in touch with your local customs office.

Where is my order?

You can track the status of your shipment by entering your tracking number on the DHL official website. In case you di not receive a tracking number, please contact us at bonjour@lasemaineparis.com so that we can help you.
Please note: tracking is only available once the order has been dispatched. 

How do I return a product?

You can find additional information on the return process on this page. Please make sure to read our Return Policy carefully before requesting a return.

How long does it take to process a return?

Once we receive your returned parcel at our warehouse, it will take up to 3 days for our Quality Check team to control your item. After that, the refund will be issued within 10 working days upon reception of the return and if all the conditions mentioned in the return procedure are met.
During the return process you can decide if you prefer to receive the refund on your original payment method or receive store credit, that can be used to purchase other items on our website.
Please be aware that any orders purchased with online gift cards will automatically be refunded as store credit.
If you have questions about your order or need further assistance, please contact us at the following email address: bonjour@lasemaineparis.com.

How long does it take to get a refund?

Once your refund has been issued, it might take up to 10 business days for you to see it in your statement. The length of this process varies depending on the chosen refund method. 

What should I do if I receive the wrong product?

We sincerely apologize if you have received a product that is not the one you ordered. Please contact us at bonjour@lasemaineparis.com and we’ll be sure to get you the La Semaine Paris piece you ordered!

What should I do if I receive a defective product?

If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact our Customer Service at bonjour@lasemaineparis.com within 24 hours. Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible!

Products

Will products be restocked?

"La Semaine Paris is a high-quality brand working with limited-edition pieces to be launched frequently in small drops. As soon as one drop is gone, we release a new one.
Usually, no restock is planned but please, keep an eye on your inbox and on our website to know more about all our new drops as soon as they happen. Feel free to subscribe to our newsletter in case you have not done it yet. Believe us, it's worth it.

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing us at bonjour@lasemaineparis.com.

What is the right size for me?

You can learn all about our products sizes on their individual product pages by clicking on the "What Size am I?" button. If you still have questions or in case you would like to share your thoughts with us, feel free to email us at bonjour@lasemaineparis.com